Friday, July 28, 2006

Business Communication: Teamwork

I have been working with some of the biggest companies from around the world for over 30 years and inevitably I find that lack of productivity comes down to one thing – lack of Teamwork.

Teamwork is something that must be learned and practiced in order to be effective. And just like top sport teams have to practice the skills, so do you in your professional lives. I have noticed that most people are unaware of what really works when it comes to getting individuals to team.

Accepting and understanding the fact that people are different, and therefore, need to be treated as individuals is integral to the concept of teamwork. The most successful teams recognize their differing member’s opinions, experiences, and working styles as a source of strength to the team. Understanding the “style” of your teammates and applying them will increase levels of trust and credibility.

We have discovered what actually works when it comes to increasing team effectiveness. In my CD, the Magic of Teamwork, I talk about the secrets of Teamwork. I call it STAR-D.


The STAR-D framework provides the skills to:
· Shift the mindset from “you OR me” to “you AND me.”
· Strengthen the “trust” between team members.
· Capitalize on COOPERATION more than COMPETITION.
· Reinforce the behaviors you wish to encourage.
· Change the team dynamic through the use of language.
· Empower your team by capitalizing on individual strengths.
· Increase power
· Get results faster

By learning and incorporating the skills of STAR-D the end result will be greater productivity and satisfaction for all team members.

I wish you much success,

Dr. J. Mitchell Perry

Thursday, July 06, 2006

Business Communication: Use Access Codes to Get What You Want

Have you ever noticed that sometimes you meet someone and you get along with them easily? Yet other times you meet someone and it seems to be uphill all the time. You have to do lots of "maintenance" and getting along with them seems like a chore. There are even times when you know someone for a long time and it is still always difficult to get along with them. Why? Because the people with whom you get along well are people who are wired like you, and the people with whom you have difficulty are wired differently.

Suppose you could understand more up front how people are wired and you could adjust your presentation and approach accordingly? Getting along with people successfully is kind of like gaining "Access" to them. When you understand their "Access Codes," you can then inter-relate easily.

There are 10 Access Codes to consider when you approach people. This information is available in my CD entitled "Communicating with Access Codes" and I encourage you to get it and practice the skills.

Here are the codes:
1. Optimism/Pessimism
2. Going Toward/ Going Away
3. Strategic / Tactical
4. Feelings / Facts
5. People/Data/ Things
6. Audio/Visual/Kinesthetic
7. Self/Others
8. Process/Results
9. Direct/Warm-Up
10. Appointments/Anytime

When you understand these codes and know how to use them, you will gain "ACCESS" much faster and get what you want.


Dr. J. Mitchell Perry